Mascot Madness Return Policy

All software products from Mascot Madness include conditional return period. Posession of Mascot Madness software beyond the stated 30 day return period renders it non-returnable and no refund will be authorized.

All returns for software or downloaded software must be pre-authorized by Mascot Madness as described below. Your right to obtain a refund for downloaded software or software license lasts only for a limited time. Your request for a Return Merchandise Authorization Number (described below) must be made to Mascot Madness within 30 days of the date Mascot Madness made the software or software was available to you (the "Purchase Date"), and Mascot Madness must receive, at its offices, your fully completed and signed Affidavit of Software Destruction within 35 days of the Purchase Date. No refund will be made until the Affidavit has been received by Mascot Madness, or if the time requirements described above are not met. Mascot Madness is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.

When making your request for an RMA#, please provide Mascot Madness with your e-mail address if you can receive and print a document in Adobe Acrobat® (or ".pdf") format. If you are not able to receive the form by e-mail in a .pdf format, you must also provide us with a fax number or mailing address to receive the form. Remember, no matter how you choose to receive and/or return the form, you are still responsible for meeting the limited time rule discussed above. You must fill out any missing information on the Affidavit of Software Destruction/Return, sign and date the Affidavit, and return it to Mascot Madness as instructed on the form.

When Mascot Madness receives your properly completed and signed Affidavit of Software Destruction/Return within the timeframe discussed above, Mascot Madness will provide a refund to you of the amount you paid for the software plus refund any appropriate taxes charged with that order. Mascot Madness will not refund any shipping or handling charges that may have been charged to you. Refunds will be made in the same manner as you purchased the product. If you purchased by check or money order, Mascot Madness will send you a check, so please be sure we have your mailing address. If you purchased by credit card, include your credit card information on the Affidavit of Software Destruction/Refund.